Aquarium Saltwater Fish Aquarium Live Corals Aquarium Marine Plants Invertebrates Aquarium Live Rock Aquarium Live Sand
 

 

   Contact Information

 
   

 Contact us by phone: Phone Number (954) 716-6347  Fax Number (754) 703-5300  

Aquarium Creations Online is made up of a handfull of aquarium hobbyists that love what we do, and we do it well. This is the secret to keeping the quality of our specimens high, and the prices low! If you have any questions give us a call, we'll try and help you out!

- Rather send an email? We promise that we will email you back either the same or the next day, Give us your Email Address and we'll add you to our list to receive Aquatic Connection NewsletterEmail us at
orders.Aquariumcreationsonline@gmail.com
   For Phone Orders:
 
 
Although the best method to place an order is through the Aquarium Creations Online website shopping cart we do understand some people would rather talk with one of us. Phone (954) 716-6347, and we will help you through the ordering process the best we can.
To check on an Order Processed but not shipped: 
   
 
 


Whenever an order is processed by our shopping cart, there is an automatic receipt and confirmation sent to your email address provided, confirming our receipt of your order. If you do not receive the receipt when you place your order, please email below. We will reply to you within 24 hours.

Give us your Email Address and we'll add you to our list to receive Aquatic Connection NewsletterEmail us at orders.Aquariumcreationsonline@gmail.com to request information about your order.
To request tracking information: 
   
 
 

When orders are shipped, we provide UPS with the email address you provided us. You then receive an email from UPS within a few hours of the packages being picked up by UPS. In this manner you always have your delivery information and your tracking number the night we ship out your package. For livestock orders we also place phone calls to let you know that your order is being shipped, so that you know that it is arriving the next day.


If you have not received your tracking number, please email us and we will resend the information to you. We will reply to you the as quick as possible as long as you email us during business hours.

Give us your Email Address and we'll add you to our list to receive Aquatic Connection NewsletterEmail us at orders.Aquariumcreationsonline@gmail.com to requesting your tracking information .

To help with live stock and aquarium equipment technical questions: 
   
 
 
 
We are glad to help with all your aquarium or livestock questions! Phone us at (954) 716-6347 and we will help you with your technical questions the best we can.
Give us your Email Address and we'll add you to our list to receive Aquatic Connection NewsletterOr, you can email us at orders.Aquariumcreationsonline@gmail.com to get all your questions answered.
To Report DOA's and deaths during guarantee period.
   
 
 
 
Does Aquarium Creations Online Have A Livestock Guarantee? - Our 48 Hour Alive Guarantee
Aquarium Creations Online provides has a 48 hour Stay Alive Guarantee on all Marine Life purchases except items on our "Restricted" or "Expert" list so please check before ordering. If any portion of your marine life purchase dies within the 48 hours following your overnight delivery and the guarantee terms were met, Aquarium Creations Online will issue you a store coupon good for a future marine life purchase. Store coupon is not cash, can only be used for marine life purchases, will not count towards any special offer, and expires 6 months after issue. Coupons issued cannot be combined with other coupon codes related to offers. Use the offer that is best for you. Accounts and store coupons can be refused by Aquarium Creations Online at its sole discretion.

How Do I Make a Guarantee Request?
For Guarantee to be valid, the livestock delivery must of been successful on first attempt and package must of been signed for. Temperature must of been between the acceptable limits set by Aquarium Creations Online. If you have requested to have an order shipped beyond our temperature limits to our guarantee policy, you have accepted full responsibility for the shipment and have voided any health guarantee. UPS signature and time stamp records are used for this purpose. A digital picture of the expired marine life in question, must be emailed to Aquarium Creations Online at orders.Aquariumcreationsonline@gmail.com. The picture must be taken with the marine life out of its bag, with the tail cut off to prove the death and preferably on a white background for best visability. Picture of the expired marine life must be sent within the 48 hour guarantee period. It will not be accepted if late. Failure of any of the terms outlined voids our livestock guarantee. Customer must email Aquarium Creations Online to orders.Aquariumcreationsonline@gmail.com within the 48 Hour delivery period to qualify. When sending the dead specimen email, please include the following the subject line: your order's 5-digit invoice number followed by the phrase "48 Hour Death". Subject Line Example: Invoice 12345 - 48 Hour Death. This gaurantee is limited to only (1) time replacement. There is no guarantee on your replacement. Your guarantee also only covers the value of the marine life that has died and does not cover any associated damages or shipping charges. Aquarium Creations Online Livestock Guarantees are limited to livestock not on our "Restricted" or "Expert" list so please check before ordering.

Click for "Restricted" or "Expert" List
   
Mailing Adress:   Aquarium Creations Online
2724 NW 30th Ave
Fort Lauderdale, Florida 33311
   
Local Customer Pick Up  Please order on our website and simply select customer pickup as your shipping option, and we call you to see what day you wish to pick up your order. It will be boxed and ready to go for you when you arrive!
   
Photos are representative of each species. Each animal is unique and variations should be expected.
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