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Marine Life Shipping

 
   

 Image shows Before Shipping Aquarium Creations Online Quarantines Saltwater Fish for 25 to 60 days, depending on species
Where fish come to put their..err...fins up for a few weeks.

 Image shows for extra safe shipping of marine life Aquarium Creations Doubles all shipping bags
All Items Double Bagged.

 Image shows Aquarium Creations double wall box and a Thermal Insulated Styrofoam Container used to keep all the marine life shipping at a safe temperature.
Double Wall shipping boxes & Extra Thick Thermal Insulated Coolers

  Image shows Aquarium Creations Marine Life Package Ready to be Shipped Out.
Ice packs or Heat Packs added,
Then
all Boxed Up and Ready to go.
 
So Do You REALLY Want Someone Shipping You "Ocean Fresh Marine Life"?
That's easy, we don't think so, because we sure wouldn't. We are the Only Online Aquarium Store that Refuses to Ship "Ocean Fresh" Marine Life. We purchase only from the top marine life collectors. We guarantee our customers that we ship quality marine life. All incoming marine fish are first quarantined before entering our aquarium conditioning tanks.

So what makes Our Saltwater Marine Fish, Coral and Invertebrates So Different?
We are the only online marine life dealer we know of that refuses to ship "Ocean Fresh Marine Life". All of Aquarium Creation Online's Marine Fish, Coral, and Invert's are Guaranteed to be Aquarium Conditioned for a period of no less than 25 days to as much as 60 days (depending on the species). With proper saltwater parameters met, under specific aquarium conditions that allow the marine life we ship you to adapt easily to your home saltwater aquarium.

So Will Aquarium Creations Online Guarantee the Exact Size Marine Life You will Receive?
We guarantee that you will receive healthy, quality marine life. But we have to allow size change if necessary to be able to choose the best for you. The best part though is if we have to go up in size Aquarium Creations Online will not charge an extra charge to cover the difference, further if we have to downsize, say receiving a medium/large instead of a large we DO provide a refund for the difference in what you paid and the lower price. If you have any questions or would prefer not to allow changes in size just contact us when you place your order and we will mark your order, No size changes. Any questions just write to us at acol.customerservice@gmail.com .

So here's why you REALLY Want Aquarium Creation Online's "Aquarium Conditioned Fish".
1. It means the marine fish we ship you are eating pellet aquarium food and/or frozen aquarium food.
2. It means whether they are tiny or large, their stomachs will not be pinched, because they have been fed well.
3.It means they will not be sickly and stressed when we ship them out to you.
4. It means their coloration will be the best it can be.
5. It means we've done the best possible to make sure that if their is going to be any problems, the problms will show up in our tanks and not in your home aquarium.

With Morning Deliveries We Reduce Livestock Stress Even Further During Shipping!
When shipping we reduce the travel stress on our aquatic life by having every order shipped for morning delivery (when available in your area), called FedEx Priority Overnight Air Shipping.
We do this because we do not want your livestock to be subject to the extreme temperatures of the FedEx delivery trucks for very long. Even though all shipments use actual thermal insulated containers with ice packs or heat packs to maintain safe temperatures, by using Priority Overnight Air Shipping we assure our livestock a safer trip by reducing the time in the delivery trucks by as much as 6 hours.

Check Out Some of Our Very Special Customers

Not only does Aquarium Creations Online ship aquatic livestock to great home aquarists every day, but also ships to some very high profile professionals and scientists from across the nation. Aquarium Creations Online customers include the scientists of NASA for marine specimen observation on the International Space Station, the Washington DC National Aquarium, Florida's Seaworld in Orlando, Busch Gardens in Tampa,Florida, Florida's famous Motes Aquarium , The Tennessee Aquarium, Arkansas' National Park Aquarium, Shedd Aquarium in Chicago, The National Aquarium in Baltimore, Shark Reef at Mandalay Bay in Las Vegas, Atlantis Marine World in New York, The Columbus Zoo and Aquarium in Ohio, along with many, many others! We take every effort possible to insure all of your new marine life is packaged and shipped as soon as we are able to send you the healthiest, most colorful marine specimens. We follow explicit packaging procedures that bring your marine life to you in great shape ready to be acclimated to your saltwater aquarium.

What's So Special About Shipping?
Our fish go through a specialized acclimation and quarantine process that allows them to be in peak health when they are ready to be shipped to our customers. Great care is taken to protect your live order. All live purchases are double bagged (one fish per bag) with oxygen, and securely packed into an insulated cooler. Each bag is labelled on what it contains. Heating or cooling packs are added as necessary to ensure safe travel. Before packing up every order, we review the actual weather conditions in the destinations zip code using weather forecast from the National Weather Service to optimize the packing specific for your marine life's trip to your home.

Shipping Related Questions

How are marine life orders shipped?
All marine life orders are shipped via FedEx Priority Overnight Air. That means in most cases you will receive an early delivery.

How do I know when my order is shipping out?
The day your order ships, you will receive an e-mail from FedEx, typically in the evening, containing your FedEx tracking number so you can make arrangements to sign for your order when it arrives. If you do not see an e-mail from FedEx with your tracking number in your inbox by evening, please check your spam/junk folder as the e-mail may have been accidentally sorted into the wrong file, a common occurrence that can be avoided by adding FedEx's notification e-mail address to your address book.

Can we ship to an address outside of the continental USA?
We ship to Alaska often, the charge is an additional $30.00 per box. Most orders are only 1 box. Unfortunately, we are unable to ship out of the country including Canada and Mexico. Hawaii, APO addresses, post office boxes, hotels, Puerto Rico,and other U.S. Territories.

Why Do I need to sign for my delivery?
All orders, be it livestock or dry goods, require a signature upon delivery. We want a signature on your delivery to prove your order wasn't left outside in the hot or cold. If you would like to waive this requirement, note that any livestock guarantee is void without exception and we must receive an e-mail before your order is shipped at orders.aquariumcreationsonline@gmail.com stating that you authorize delivery without a signature and that you understand that doing so voids all guarantees. If you are unable to sign for your delivery, please arrange for another party to be present to receive the ahipmwnr or to have it held at the authorized FedEx holding facility of your choosing.

Is it possible to to have my order held at a FedEx holding facility by my home?
Absolutely! To reduce the stress on livestock, and as a convenience to our customers, Aquarium Creations endorses the use of qualified FedEx holding facilities as your shipment destination. However, you must provide us with the correct address of your preferred facility as your shipping address. Follow this link to find your nearest FedEx Customer Center. (Be sure to search only for FedEx Customer Centers as they are the only FedEx facilities that guarantee they will hold marine life.


What Happens If a Storm is forecast for your state?
If it is determined that the weather is too hazardous the shipment will be delayed until conditions improve. This can be poor weather such as snow in your area, it can also be poor weather in the edEx Air Hub where your order is flying in and out of. In either case it's best for the good of the marine life to delay shipping just until conditions improve.

What Happens If the Temperature is Extreme When my order is ready to ship?
Aquarium Creations uses excellent Insulated coolers, heat packs, ice packs, and thermal wraps which together do an excellent job at keeping marine life at very specific safe temperatures. But when temperatures go to extremes, below around 30 degrees or above 95 degrees we find it more difficult to keep the shipment at its optimum temperature. If it is determined that the temperature is to extreme for being out in the cold or heat on a FedEx delivery truck, you will be asked to provide an address for your closest FedEx Customer Care Centre at which the shipment will be held for pick up. Please note that choosing not to provide a FedEx holding facility when temperatures are extreme will hold up delivery of your marine life until we feel temperatures are at a safe level for a normal FedEx delivery.

Are Saturday deliveries available for marine life orders?
FedEx offers Saturday Next Day Air delivery, but not all zip codes qualify for this service. There is an additional charge of $20.00 per box for all Saturday deliveries. If you desire a Saturday delivery, please be sure to select the appropriate shipping option at checkout and then request also request Saturday delivery under the special comments section when checking out. To find out if Saturday delivery service is available in your area, please visit FedEx.com.

Are There Shipping Charges for large orders or for shipping Large Fish?
Yes there are. We ship each species in a large enough bag to get the fish healthy landed in your hands. This requires a large amount of water weight and a larger box size to ship the order out. Since Aquarium Creations pays the first $60.00 of the shipping charge the amount of shipping the customer pays is only the FedEx amount over the $60.00.
Here's an example: Mr. Apple's order was $500.00 so he gets free shipping up to the $60.00 credit. His actual final FedEx shipping charge was $71.00, therefore the shipping charge he will pay is $71.00 - $60.00 = $11.00. This charge will be a separate credit card charge when your order ships. It will not be on the initial order receipt since the final FedEx shipping cost is not known at that time. If you wish to know this charge in advance please email and we will do the best we can to get the final charge for you.


What do I do once my livestock order arrives?
To ensure the well-being of your new arrivals, we advise you to review our acclimation procedures as soon on our website as soon as possible. That way you are completely informed to the differences in acclimating livestock that have been in a bag for up to 24 hours versus livestock picked up at your local pet store and acclimated within an hour or so. Click here for our comprehensive guide to acclimation, derived from our 30+ years of shipping livestock. Please follow the steps outlined carefully as acclimation procedures differ for some creatures. Our website instructions are likely somewhat different from those provided by your local supplier because the stress that travelling can put on livestock requires a more attentive process for acclimation. A proper acclimation is the surest way to give your new aquarium inhabitants long and healthy life.

Free FedEx Overnight Shipping for Florida Residents
We are located in Florida and we give our Florida neighbours Free FedEx Shipping on any order over $99.00 to a qualifying Florida address. Free Shipping is based on the net purchase amount of Marine Life ordered after all discounts, coupons and store credits. Live rock and live sand orders do not count toward the $399.00 order total. In addition to a shipping charge there is an additional $9.99 fee on every order that pays for the Insulated Marine Life Containers, outer packaging, oxygen, poly bags, and all necessary heat or cold packs for the safest transport of the marine life ordered.

Ordering just a little today?
If your Florida order is under $99.00 we give Florida neighbours a very discounted shipping cost, only $9.99 to any qualifying Florida address. In addition to a shipping charge there is an additional $9.99 fee on every order that pays for the Insulated Marine Life Containers, outer packaging, oxygen, poly bags, and all necessary heat or cold packs for the safest transport of the marine life ordered.

Florida Marine Life Shipping Cost

  Order Subtotal

 FedEx Priority Overnight Air Shipping
Delivery Tuesday through Friday

 Saturday Delivery Where Available

  Signature required on delivery
for guarantee to be in place
 Florida Orders up to $99.00 

  $9.99

 $29.99

 Yes
 Florida Orders Over $99.00 

 FREE

 $20.00

 Yes
 Florida Panhandle up to $399.00 

 $49.99

 $69.99

 Yes
 Florida Panhandle over $399.00

 FREE

 $20.00

 Yes
Packaging charge per order - $9.99
Outside Florida Marine Life Shipping Cost

 Order Subtotal

 FedEx Priority Overnight Air Shipping
Delivery Tuesday through Friday

 Saturday Delivery Where Available

  Signature required on delivery
for guarantee to be in place

 up to $399.00

 $49.99

 $69.99

 Yes

 Over $399.00

Free

  $20.00

 Yes
Packaging charge per order - $9.99
All rates listed are for the 48 contiguous U.S. states...Alaska shipping, please give us a call or and email for shipping quote.



Free Shipping On Live Rock & Live Sand Orders In the Continental USA
 Live rock
 Live Sand
Free FedEx Home Delivery For Live Rock Orders
The standard shipping method for live rock and live sand is FedEx Home Shipping. Depending
on your location,delivery takes 1 to 4 days from the date of departure under normal circumstances
Free FedEx Home Delivery For Live Sand Orders
The standard shipping method for live rock and live sand is FedEx Home Shipping. Depending
on your location,delivery takes 1 to 4 days from the date of departure under normal circumstances
Packaging charge per order - $9.99
All rates listed are for the 48 contiguous U.S. states...Alaska shipping, please give us a call or and email for shipping quote.
1. Order subtotal is after any coupons or discounts and before any applicable sales tax or processing charges.
2. Please be aware that free shipping and shipping charges provided in our charts above are based on our standard shipping box. If an oversize box is required, regardless of order amount, you will be charged the difference between the cost of shipping your order in our standard box and the cost of shipping your order in an oversize box. If you wish to know the exact amount before ordering, do not hesitate to contact our customer service department. If you do not contact customer service for an exact shipping charge, you are approving of any additional shipping charge necessary to have your specimens delivered to you in the quality condition expected.

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